Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at abduljabbarmousabasha@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at abduljabbarmousabasha@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at abduljabbarmousabasha@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at abduljabbarmousabasha@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at abduljabbarmousabasha@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at abduljabbarmousabasha@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at abduljabbarmousabasha@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at abduljabbarmousabasha@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at abduljabbarmousabasha@gmail.com.

Thank you for shopping at Saria & Ashley Boutique. We take pride in providing you with the highest quality products and excellent customer service. However, we understand that there may be instances where you need to return or exchange a product. This Refund Policy outlines the terms and conditions under which you may do so. Please read this policy carefully before making a purchase.

1. Applicability of the Return Policy:
   
   This return policy is applicable to all customers purchasing products from Susan & Ashley.
   
   Customers can return products within 30 days of receipt. Returns beyond this period may not be accepted.
   
   Products must be returned in their original condition, unused, and in their original packaging. Items that are damaged, altered, or not in a resellable condition may not be eligible for a return. You will also need the receipt or proof of purchase.
   
   To initiate a return for an exchange or refund, please email us at support@saria-ashley.com, stating your reason for return and attaching images or a video of the product. Please provide your order number.
   If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
   
   Returns should be sent to our central warehouse in Asia. Further details will be provided upon approval of your return request.
   
   If the return is caused by the customer, the customer will be responsible for the shipping fee. The specific fee should be based on the express company you choose.
   
   If the customer didn't like the product and want to return without a reason the customer should cover the return charges.
   
   If the return is due to our error, such as the goods received being damaged or incorrect, the customer is not required to bear the shipping fee.
   

   When returning items to us, it is essential to use a shipping method that provides a tracking number. This allows both you and us to monitor the parcel’s progress and confirm its delivery.
   
   Please note that without a valid tracking number, we will be unable to locate your return and cannot process a refund or exchange.

   We also strongly recommend choosing a courier option that includes compensation in case of loss or damage during transit.
   
   To avoid delays, please ensure your package is wrapped securely, as we cannot accept or refund items that arrive damaged.

   
   
   

2. Damages:
   
   Please inspect the packaging of your item(s) upon arrival. If you notice any damage or issues, please contact us. If your item(s) arrive damaged or with any issues, send photos of the damage and a brief description to support@saria-ashley.com.

   
   If your item arrives damaged or is not what you ordered, please email us within 24 hours of delivery with:

   • Clear photos or videos of the issue

   • A brief explanation

   We will offer a replacement or full refund, depending on your preference. Please also inspect your order upon delivery and report any product quality concerns within 7 days. If issues are not reported within this timeframe, we will be unable to provide a refund, replacement, or return.

    

3. Exchange Products:
   
   If you prefer to exchange an item, please indicate this when initiating the return. Exchanges are subject to item availability.
   
   

4. Order Cancellations:
   
   Please note that we are unable to cancel orders once they have been placed. Our system begins processing orders immediately to ensure fast dispatch, which means cancellations are not possible. If you have any concerns, feel free to contact us at support@saria-ashley.com with your order details.
   
   

5. Received the Wrong Product:
   
   We follow careful order-picking procedures to ensure every product in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. After receiving your returned item, please send us an email at support@saria-ashley.com with your order details. We will, upon request, send you the correct item or issue a full refund.
   
   

6. Refunds:
   
   We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 5 to 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
   
   

7. If more than 7 business days have passed since we’ve approved your return, please contact us at support@saria-ashley.com.

At Saria & Ashley Boutique, your satisfaction is our top priority. We are committed to a transparent and fair return and refund process. If you have any further questions or concerns regarding our policy, please do not hesitate to contact us.